New Zealand Hotels - Policy
 Lowest Rate
Guarantee
Precision Reservations offers the following “Lowest Rate
Guarantee”: If you have reserved a hotel room through Precision
Reservations and then show us that you could book the same room
for the same dates at a lower rate that is viewable and bookable
on another website within 48 hours of booking your room with us,
we will either match that rate or beat it. For a claim to be valid
under this guarantee, it must satisfy all relevant Terms and Conditions
and be submitted in compliance with the Claims Processing procedures
below.
Submitting a Claim
You need to prove Availability of the Competing Rate by providing
a printed screenshot that shows rooms are available and the corresponding
rate, room type, and dates. This information is usually displayed
on the booking form or the credit card information page. You do
not need to make a booking on the competing site, just show us
the comparison.
Rates that are "available upon request" must be confirmed
as available through the competing rate provider and Precision
Reservations will contact them to confirm availability of the
rate before honoring any claim. Precision Reservations will not
honor claims on rates that are not available when our agents check
availability.
You will then need to download the Precision Reservations Lowest
Rate Guarantee Claim Form, complete all required fields, print
the form, and fax the form along with the appropriate form of
evidence to either 1-888-482-2235 (USA), (+44) 207 681-1173 (Europe),
or (+662) 646-1225 (Asia).
Our Customer Service Center will respond back to you via e-mail
within 48 hours of submitting your claim.
Terms & Conditions
The Lowest Rate Guarantee applies to a Competing Rate with rate
terms that are substantially similar to those terms found on the
booking made through a Precision Reservations website (the "Precision
Reservations Rate"). Such rate terms may include advance
purchase requirements, prepayment and deposit requirements, cancellation,
and change policies. The Lowest Rate Guarantee does not apply
to a Competing Rate with Rate Terms that, at the sole discretion
of Precision Reservations, are more stringent than the Rate Terms
offered by Precision Reservations.
The Lowest Rate Guarantee does not apply to unpublished rates,
which include private rates, packaged rates, hotel rooms sold
as part of a travel package, and rates not available to the general
public. Rates not available to the general public include corporate
discount rates, group rates, meeting rates, any rates requiring
membership in a club such as AAA rates or AARP rates, loyalty
program, or other organization where the rates are targeted specifically
toward a specific group of individuals and not intended for the
general public.
A claim must be submitted within 48 hours after making the original
reservation through a Precision Reservations website, and at least
72 hours before your scheduled arrival at the hotel where the
reservation is held. The original reservation with Precision Reservations
must be fully completed with valid credit card information for
this guarantee to be applicable. An original reservation refers
to the initial reservation made through a Precision Reservations
website and does not include modified or cancelled reservations.
Precision Reservations Customer Service Agents have the sole
right and discretion to determine the validity of any claim, including,
but not limited to, determining that it is for the same hotel,
room type, dates, and that it meets all Terms, Conditions, and
Claims Processing requirements.
Upon validation of the claim, a Customer Service Agent will send
an e-mail or other communication to you that includes the Booking
ID number and the new rate you will be charged. If you have not
received a confirmation from the Customer Service Department within
48 hours of submitting a claim, you may contact a Customer Service
Agent by phone or e-mail to check the status of your claim.
In the case of bookings where your credit card has already been
charged, Precision Reservations will refund the difference to
your credit card, if applicable, within 10 business days of submitting
your claim. Agoda Rewards points will not be given to any bookings
that are confirmed under the Lower Rate Guarantee policy.
Precision Reservations Lowest Rate Guarantee cannot be combined
with other offers or promotions. Precision Reservations reserves
the right to amend, revise, supplement, suspend or discontinue
the Lowest Rate Guarantee at anytime in its sole discretion and
without prior notice.
Any questions regarding claims should be directed to customerservice@agoda.com
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